Our policy

Booking Terms & Conditions: 

A deposit payment of 30% of invoice amount is required to confirm a booking.

Balance is required at least 35 days before the date of accommodation. 

The booking office reserves the right to cancel bookings not paid for within this period. No bookings may be re-assigned except with written acceptance of the booking office.

Child Policy:

Children below 4 years stay free of charge. Children aged 4-12 years pay 50% of the adult rate when sharing a room with either 1 or 2 adults. All children above 12 years are charged using adult rates. 

Extra bed:

The lodge offers an opportunity for you to have an extra bed added in your room.

Children under 4 years of age are not charged when sharing a room with adults.

For children 4-12 years of age an additional fee of 50% of the room rate is charged per day.

For the third adult aged 13 and above will be charged an additional fee of 75% of the room rate per day. 

Cancellation:

Bookings are considered cancelled only when received in writing by the Reservations Officer. The following cancellation charges apply to reservations at our lodge.

35-25 days prior to arrival: 10% charge

24-10 days prior to arrival: 25% charge

09-03 days prior to arrival: 50% charge

48 hours or less prior to arrival: 100% cancellation fees/no show/full charge 

To cancel a booking, kindly send your request to: info@elephanthablodge.com

Board Options:

The full board arrangement includes: Breakfast, Lunch and Dinner which is accompanied with a soft drink your choice.  Guests are provided with bottled water in the cottage which is safe for all our guests to drink. All drinks out of mealtimes are not included and will be at an additional cost.

The half board arrangement includes: Breakfast and a second meal which our guests have full flexibly to select. Both breakfast and the second meal is accompanied with a soft drink of your choice.

The bed and breakfast arrangement includes: a continental breakfast and a soft drink of your choice. 

Additional costs at the lodge:

Additional services incurred at the lodge are not automatically included in the accommodation rate but paid separately before or during guest's check-out.

Lodge Rates:

The rates are subject to change at any time and are based on availability of the rooms.

Guest transportation:

Upon request, an additional charge can be met for a transfer from the airport to the lodge or vice versa, as well as other specified destinations

Health information:

In case of any health condition, or any other important factors that may affect your stay, please inform the reservations office at the time of your reservation.